MTS retail chain, the largest non-food retailer in Russia, chooses Smartix solution for launch of self-service kiosks with an interactive showcase. The devices are used in the premium chain of GURU stores.
MTS retail chain, the largest non-food retailer in Russia, chooses Smartix solution for launch of self-service kiosks with an interactive showcase. The devices are used in the premium chain of GURU stores.
Implementation of the Smartix complex system Kiosks + Electronic queue
ETM
ETM Company is a Russian professional distributor of electrical engineering. Key clients include industrial enterprises, switchboard equipment manufacturers, infrastructure companies, electrical and construction companies, private installers, retail stores and DIY networks.
The network include 9 logistics centers, 200 offices at 102 cities and has over 130 000 clients per month.
Description
The main goal of implementing self-service kiosks and an electronic queue system was to automate the queue for payment and picking up of goods. Now customers, which place an order on the online store website have the opportunity to independently and in an organized manner, without the participation of sales managers, confirm, pay and receive invoice documents for goods.
Additionally, customer use our own speech synthesis service for Electronic queues in ETM offices for deploying a voice assistant system with a short launch time, quick script customization, simple changes to voice notifications and minimal costs.
Technologies
Interfaces
Our software fully meets the requirements of the largest retailers for service automation systems, payment acceptance and electronic queue systems.
Understanding the format of creating work processes with customers of the appropriate level, accumulated experience and competencies allow our specialists to implement flexible, effective solutions that are in demand among key market participants.
Key figures
180 +
Self-service kiosks
300 +
Operator workplaces of the Smartix electronic queue
130 000 +
Clients per month
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